Minnesota Housing is offering the following trainings in partnership with People Incorporated Training Institute. During the mental health and de-escalation for property management staff training, participants will learn how to respond to angry outbursts, accusations and threats from tenants instead of just reacting to them. Using a mental health and trauma focus we will look at the neurology of these intense and upsetting encounters and some common mistakes that people make while trying to diffuse them. Management staff and tenants both want these types of situations resolved as calmly and quickly as possible. Attend this training to better understand de-escalation and grow your skills. The trainings will occur on:
August 9 from 12:30 to 4:30 p.m. CT
Lake Superior College Room S255 2101 Trinity Road Duluth, MN ZIP CODE
Register here
August 11 from noon to 4 p.m. CT
Virtual
Register here
August 31 from 8:30 to 12:30 p.m. CT
Virtual
Register here
September 9 from 12:30 to 4:30 p.m. CT
Intergovernmental Center Mankato Room 10 Civic Center Plaza Mankato, MN
Register here
